Shipping Policy
1. Shipping Information
We offer reliable shipping options to deliver your products as quickly as possible. Below are the details for our shipping process:
- Processing Time: All orders are processed within [X] business days (excluding weekends and holidays). You will receive an email confirmation once your order has been processed and shipped.
- Shipping Rates: Shipping fees are calculated at checkout based on your location and the weight of your order.
- Tracking Your Order: Once your order has shipped, you will receive a tracking number to track your package. You can check the status of your shipment via [shipping carrier website].
- Delivery Issues: Karo is not responsible for delays caused by the shipping carrier or incorrect shipping details provided by the customer. Please ensure all shipping information is accurate when placing an order
2. International Shipping
We currently offer international shipping to the following countries: [Insert countries]. International shipping costs are calculated at checkout, and import duties, taxes, and customs fees may apply, depending on the destination country. These fees are the responsibility of the customer.
3. Returns and Exchanges
We want you to love your purchase, but if for any reason you are not completely satisfied, we offer a return and exchange policy.
Eligibility for Returns: To be eligible for a return, your item must be:
- Unworn, unused, and in the same condition that you received it.
- In the original packaging with all tags attached (if applicable).
- Within limited days of the delivery date.
Non-returnable Items: Certain items are non-returnable, including:
- Gift cards
- Clearance or final sale items
- Customized or personalized products
Return Process:
- To initiate a return, please contact our customer support team at [email address] with your order number and the reason for the return.
- You will receive instructions on how to return your item, including the return shipping address.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent).
- We recommend using a trackable shipping service or purchasing shipping insurance for your return. karo cannot guarantee that we will receive your returned item if it is lost in transit.
- Refunds and Processing: Once we receive your returned item and it is inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within business days. Please note, depending on your payment method, it may take additional time for the refund to appear on your account.
4. Exchanges
If you need to exchange an item for a different size or color, please contact our customer support team at info.karo1199@gmail.com Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info.karo1199@gmail.com with your order number and photos of the damaged product. We will work with you to resolve the issue by offering a replacement or a full refund.
6. Cancellations
If you wish to cancel your order, please contact us as soon as possible at info.karo1199@gmail.com We process orders quickly, but if your order has not been shipped, we will do our best to accommodate your cancellation request. If your order has already been shipped, you may need to follow the return process outlined above.
7. Contact Us
If you have any questions or concerns regarding our Shipping and Return Policy, please feel free to contact us at: